Shipping policy

This Shipping Policy governs the shipment of products offered on the website neruli.com, operated by Method Flame LLC, with its registered address at 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, and contact details sergio@methodflame.com and +34635395495. By placing an order through our store, you agree to the terms set forth below.

1. Order Processing

Orders are processed within 3–6 business days after payment confirmation.

Orders placed on weekends or holidays will be processed starting on the next business day.

In the event of insufficient stock or issues during order preparation, the customer will be notified by email.

2. Shipping Methods, Destinations and Delivery Times

We ship to the United States.

Available shipping method:

Standard Shipping: 3–6 business days.

The delivery times indicated are estimates and may vary due to external factors, including logistics operations, customs, weather conditions, or other circumstances beyond Neruli's control.

3. Shipping Costs

Shipping is free and included in the final purchase price.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.

If you do not receive shipping information or the tracking status has not progressed after 7 days, please contact sergio@methodflame.com.

5. Deliveries and Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned due to an incorrect or incomplete address or an inability to deliver the package, any reshipment will be subject to payment of the new shipping costs.

It is not possible to modify the delivery address once the order has been placed.

6. International Shipping and Customs

Neruli does not ship internationally outside the United States.

Customs duties, taxes, or import fees do not apply to shipments made by Neruli.

7. Delayed, Lost Packages and Shipping Issues

If you experience an unusual delay, a lost package, or any other shipping issue, please contact sergio@methodflame.com.

8. Delivery and Inspection

We recommend inspecting the package externally at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, please note this on the carrier's delivery receipt and document the issue with photographs of the package and shipping label.

For the management of damaged or defective items after delivery, please refer to our Returns and Exchanges Policy.

9. Order Cancellation Before Shipment

Orders cannot be canceled before they are shipped.

10. Changes to This Policy

Neruli may modify this Shipping Policy at any time. Updates will become effective upon publication on neruli.com.

11. Contact

For any shipping-related inquiries: sergio@methodflame.com | +34635395495.

Effective Date: 08/18/2026.