Terms of service

Effective Date: August 18, 2026

Website: neruli.com

1. COMPANY INFORMATION

This website, neruli.com (the “Website”), is operated by:

Method Flame LLC
1209 MOUNTAIN ROAD PL NE STE R
Albuquerque, NM 87110
United States

Phone: +34 635 395 495
Email: sergio@methodflame.com

Method Flame LLC is a limited liability company organized under the laws of the State of New Mexico.

These Website Terms of Use and Legal Notice (“Terms”) govern access to and use of the Website and the purchase of products offered through it.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Website.

2. PURPOSE OF THE WEBSITE

Neruli is an online retail website offering consumer products, including a fan with an integrated light fixture (ceiling fan lamp).

The Website is intended for customers located in the United States, and orders placed through the Website are currently shipped only within the United States.

Method Flame LLC reserves the right to modify, suspend, discontinue, or restrict any portion of the Website or any product or service offered through it at any time, subject to applicable law.

3. ACCESS TO THE WEBSITE

Access to the Website is generally free of charge. Users are responsible for any Internet connection or telecommunications costs charged by their service provider.

Users may be able to create an account and log in to the Website; however, creating an account is not mandatory to purchase products.

Method Flame LLC reserves the right to refuse, suspend, or terminate an account where reasonably necessary to protect the Website, its users, or the company from fraud, abuse, unauthorized activity, or other unlawful conduct.

4. ELIGIBILITY AND MINORS

The Website is available to the general public and does not impose a general minimum age of 18 for access or purchase.

Minors may use the Website and purchase products with the consent and authorization of their parent or legal guardian.

Parents and legal guardians are responsible for supervising minors' use of the Website and for purchases made with their authorization.

Nothing in these Terms is intended to waive or limit any rights or protections afforded to minors under applicable law.

Where applicable, Method Flame LLC will comply with laws governing the collection and use of children's personal information. Federal children's privacy requirements may apply where a website is directed to children under 13 or where the operator has actual knowledge that it is collecting personal information from a child under 13.

5. PRODUCT INFORMATION

Method Flame LLC seeks to provide accurate and current descriptions, images, specifications, prices, and other information concerning products offered through the Website.

However, product images and descriptions may vary slightly from the actual product due to manufacturing, display, lighting, or other technical differences.

Method Flame LLC reserves the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Nothing on the Website constitutes a guarantee that a product will remain available indefinitely.

6. ORDERS AND PURCHASES

When a customer places an order through the Website, the customer agrees to provide accurate, complete, and current information necessary to process and fulfill the order.

Orders are processed through the Website's applicable e-commerce and payment infrastructure.

Method Flame LLC reserves the right to refuse or cancel an order where permitted by law, including in circumstances involving suspected fraud, unauthorized transactions, pricing or listing errors, product availability issues, or other legitimate business reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with the applicable payment and refund procedures.

7. PRICING, DISCOUNTS, AND PROMOTIONS

Product prices and promotional offers displayed on the Website may change from time to time.

Discounts, promotions, special offers, and promotional codes may be made available to customers generally, subject to any specific terms stated with the applicable promotion.

Promotional offers may be subject to expiration dates, product availability, quantity limitations, or other conditions disclosed at the time of the offer.

Method Flame LLC reserves the right to correct pricing or promotional errors and to discontinue or modify promotions where permitted by applicable law.

8. SHIPPING AND DELIVERY

Method Flame LLC currently offers free shipping within the United States.

The estimated delivery time is approximately 3–6 business days, subject to product availability, order processing, carrier conditions, weather, and other circumstances beyond the company's reasonable control.

Any shipping or delivery estimate presented on the Website is an estimate and should not be understood as an absolute guarantee unless expressly stated otherwise.

Method Flame LLC will comply with applicable federal requirements governing Internet merchandise orders and shipment delays. Where applicable, if an order cannot be shipped within the promised time, the customer will be provided with the rights and options required by applicable law.

The Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for advertised shipment times and establishes procedures for delays and refunds.

9. RETURNS AND REFUNDS

Neruli maintains a Returns and Refunds Policy governing product returns and refunds.

Customers should review the applicable Returns and Refunds Policy before making a purchase and follow the procedures specified therein.

Nothing in these Terms is intended to limit any non-waivable consumer rights or remedies available under applicable federal or state law.

10. CUSTOMER SERVICE

Customers may contact Method Flame LLC regarding orders, products, returns, refunds, or other customer-service matters using:

Email: sergio@methodflame.com

Method Flame LLC will make reasonable efforts to respond to customer inquiries within a reasonable period.

11. PRIVACY AND PERSONAL INFORMATION

Method Flame LLC collects and processes personal information in connection with the Website and online purchases.

Depending on how the Website is used, information collected may include:

Name;
Email address;
Shipping address;
Telephone number;
Payment-related information;
IP address;
Account information;
Order and transaction information;
Information collected through cookies and similar technologies; and
Information collected through Meta Pixel and related advertising technologies.

The Website has a separate Privacy Policy, which explains in greater detail how personal information is collected, used, disclosed, stored, and protected.

The Privacy Policy should be read together with these Terms.

12. SERVICE PROVIDERS AND THIRD PARTIES

Method Flame LLC uses third-party service providers to operate and support the Website, process orders, facilitate payments, fulfill products, provide shipping services, and support advertising and analytics functions.

These providers include:

Shopify — used for e-commerce functionality, order processing, customer information management, and payment-related services.

AutoDS — used in connection with product sourcing and fulfillment.

Meta — used for advertising and data collection through technologies including Meta Pixel.

Personal information may also be shared with shipping carriers and other service providers where reasonably necessary to fulfill customer orders and provide requested services.

Third-party providers may process personal information according to their own terms and privacy policies and as permitted or required by applicable law.

13. COOKIES AND TRACKING TECHNOLOGIES

The Website uses cookies and similar technologies.

Cookies may be used to support Website functionality, maintain sessions, remember preferences, facilitate purchases, understand Website usage, and support advertising activities.

The Website also uses Meta Pixel, which may collect information about interactions with the Website and may be used to support targeted or personalized advertising.

Because the Website uses cookies and tracking technologies, users should review the Website's Privacy Policy for additional information regarding these technologies and how personal information may be processed.

14. ADVERTISING AND MARKETING

Method Flame LLC may use information collected through the Website and Meta technologies for advertising and audience-targeting purposes.

Advertising claims, product representations, promotions, and testimonials should be accurate and not misleading.

Method Flame LLC intends to comply with applicable federal and state consumer-protection and advertising requirements, including applicable requirements enforced by the Federal Trade Commission.

The FTC states that advertising claims must be truthful, non-deceptive, and supported by appropriate evidence.

15. CUSTOMER REVIEWS AND TESTIMONIALS

The Website may display reviews and testimonials from customers who have purchased or used the product.

Method Flame LLC represents that the reviews and testimonials used on the Website are from actual customers who have purchased or used the product, based on the information provided to the company.

Reviews and testimonials represent the opinions and experiences of the individual reviewers and do not necessarily represent the experience of every customer.

Method Flame LLC does not intend to use fake reviews or testimonials or materially misrepresent the experiences of consumers.

Applicable federal law, including FTC rules and guidance concerning consumer reviews and testimonials, may impose additional requirements concerning the collection, presentation, modification, suppression, or use of consumer reviews.

16. NO AFFILIATE PROGRAM

Method Flame LLC does not currently operate an affiliate marketing program and does not pay commissions to third parties for referring customers to the Website.

17. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Website and its content, including text, graphics, photographs, logos, designs, product descriptions, page layouts, software, and other materials, are owned by or licensed to Method Flame LLC or its applicable licensors.

All rights not expressly granted are reserved.

Users may access and use the Website for personal, lawful, and non-commercial purposes.

Except as permitted by applicable law or with prior written authorization, users may not reproduce, distribute, modify, publicly display, publicly perform, republish, transmit, sell, license, or otherwise exploit Website content.

Nothing in these Terms transfers ownership of intellectual property rights to any user.

18. PROHIBITED USES

Users agree not to:

Use the Website for unlawful purposes;
Attempt to gain unauthorized access to the Website or its systems;
Interfere with the security or operation of the Website;
Introduce malicious code, viruses, or other harmful material;
Use automated systems to improperly access or collect Website information;
Misrepresent their identity or relationship with another person or entity;
Use the Website to commit fraud or facilitate fraudulent transactions; or
Violate any applicable federal, state, or local law.

19. THIRD-PARTY SERVICES AND LINKS

The Website may depend on third-party services, including Shopify, AutoDS, Meta, payment processors, shipping carriers, and other service providers.

Method Flame LLC is not responsible for the independent practices, availability, content, policies, or actions of third-party services that are outside the company's reasonable control.

Where the Website contains links to third-party websites, those links are provided for convenience. A link does not necessarily constitute an endorsement, sponsorship, or recommendation of the third party.

20. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

Method Flame LLC does not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

Method Flame LLC does not warrant that information available through the Website will always be complete, accurate, current, or free from technical errors.

Nothing in this section excludes or limits warranties, rights, or remedies that cannot lawfully be excluded or limited under applicable law.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Method Flame LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of the Website, except to the extent such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

Consumers may have rights and remedies under federal or state law that cannot be waived by contract.

22. FORCE MAJEURE

Method Flame LLC will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, acts of government, transportation disruptions, supply-chain disruptions, labor disputes, telecommunications failures, cyber incidents, or other events beyond the company's reasonable control.

This provision does not limit any mandatory consumer rights relating to delayed orders or refunds.

23. GOVERNING LAW

These Terms and the relationship between the user and Method Flame LLC shall be governed by the laws of the State of New Mexico, without regard to conflict-of-law principles, except to the extent that applicable federal law or mandatory consumer-protection laws require otherwise.

24. VENUE AND JURISDICTION

To the extent permitted by applicable law, any dispute arising out of or relating to the Website, these Terms, or a transaction with Method Flame LLC shall be brought before the courts having appropriate jurisdiction in the State of New Mexico.

Nothing in this section is intended to deprive a consumer of any mandatory right to bring a claim in another forum where applicable law provides such a right.

25. CHANGES TO THESE TERMS

Method Flame LLC may update or modify these Terms from time to time.

Updated Terms will become effective when posted on the Website unless a different effective date is stated.

Users should review these Terms periodically to remain informed of applicable provisions.

Continued use of the Website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

26. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

27. ENTIRE AGREEMENT

These Terms, together with the Website's Privacy Policy, Returns and Refunds Policy, and any other policies expressly incorporated into them, constitute the applicable agreement governing the user's use of the Website and purchases made through it, subject to any mandatory rights provided by applicable law.

28. CONTACT

For questions concerning these Terms, the Website, orders, or customer service, please contact: