Política de privacidad

Effective Date: August 18, 2026

This Privacy Policy describes how Method Flame LLC, doing business as Neruli (“we”, “us”, or “our”), collects, uses, discloses, and protects personal information when you visit or make a purchase through neruli.com (the “Website”).

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy should be read together with our Website Terms of Use and Legal Notice and our Cookie Policy.

1. Personal Information We Collect

Depending on how you interact with the Website, we may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, and email address;
  • Payment information: payment card details and transaction information, processed securely through Shopify's payment infrastructure — we do not store full card numbers;
  • Account information: username and password, if you create an account;
  • Order information: items purchased, order history, and communications related to your orders;
  • Device and usage information: IP address, browser type, device information, and how you interact with the Website; and
  • Information collected through cookies and similar technologies, including Meta Pixel.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you, when you place an order, create an account, or contact us;
  • Automatically, through cookies and similar technologies when you use the Website; and
  • From our service providers, including Shopify, AutoDS, and Meta, who assist us in operating the Website.

3. How We Use Your Personal Information

We use personal information to:

  • Process and fulfill your orders, including payment processing, order management, and shipping;
  • Communicate with you about your order, account, or customer service requests;
  • Improve and personalize the Website and your shopping experience;
  • Send marketing communications and advertisements, including through Meta Pixel and similar technologies, where permitted by law;
  • Detect and prevent fraud and protect the security of the Website; and
  • Comply with legal obligations.

4. How We Disclose Personal Information

We may share personal information with:

  • Shopify, which provides the e-commerce platform, order processing, and payment infrastructure for the Website;
  • AutoDS, which supports product sourcing and order fulfillment;
  • Meta, which provides advertising services, including Meta Pixel, and may use information about your interactions with the Website for advertising purposes;
  • Shipping carriers, to deliver your order; and
  • Professional advisors, government authorities, or other third parties where required to comply with the law or to protect our rights.

We do not sell your personal information for money. Depending on your state of residence, sharing information with advertising partners such as Meta may be considered a “sale” or “sharing” under certain state privacy laws; see Section 9 below for your choices.

5. Cookies and Tracking Technologies

The Website uses cookies and similar technologies, including Meta Pixel, to operate the Website, remember your preferences, understand how the Website is used, and support advertising. For more information, see our Cookie Policy.

6. Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to maintain your order history, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative and technical measures to protect personal information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can remove it.

8. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete the personal information we hold about you, and the right to opt out of certain uses of your information for targeted advertising.

To exercise these rights, contact us at sergio@methodflame.com. You may also opt out of marketing emails at any time using the unsubscribe link included in our emails.

9. International Data Transfers

Our service providers, including Shopify and Meta, may process and store personal information in countries other than your country of residence. By using the Website, you acknowledge that your information may be transferred to and processed in the United States and other countries.

10. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on the Website with a revised “Effective Date.”

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Method Flame LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States

Email: sergio@methodflame.com
Phone: +34 635 395 495