Política de reembolso
Effective Date: August 18, 2026
This Returns and Refunds Policy governs returns, exchanges, and refunds for products purchased on neruli.com, operated by Method Flame LLC, located at 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States. Contact: sergio@methodflame.com | +34 635 395 495.
1. Return Window
You may request a return within 30 calendar days of the delivery date shown by the carrier's tracking information. Requests made after this period will not be accepted, except where required by applicable law.
2. Eligibility for Return
To be eligible for a return, the item must be:
- Unused and in the same condition you received it;
- In its original packaging, with all accessories, the remote control, and instructions included; and
- Accompanied by proof of purchase (order number or confirmation email).
Items that show signs of misuse, or that are missing original packaging or accessories, may only qualify for a partial refund.
3. How to Start a Return
To start a return, contact us at sergio@methodflame.com with your order number and the reason for the return. We will provide instructions on where to send the item.
Please do not send the product back before receiving return instructions from us, as unauthorized returns may not be processed.
4. Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
5. Refunds
Once we receive and inspect the returned item, we will notify you by email whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us at sergio@methodflame.com within 7 days of delivery with photographs of the product and packaging, as described in our Shipping Policy. In these cases, we will cover the return shipping cost and provide a replacement or a full refund, at our discretion.
7. Exchanges
We do not offer direct exchanges. If you would like a different item, please request a return and place a new order.
8. Cancellations
As stated in our Shipping Policy, orders cannot be canceled once they have been shipped.
9. Non-Returnable Items
Gift cards, if offered, and items expressly marked as final sale at the time of purchase are not eligible for return.
10. Late or Missing Refunds
If you have not received a refund within the timeframe stated above, please first check with your bank or card issuer, as processing times vary. If you still have not received your refund, contact us at sergio@methodflame.com.
11. Changes to This Policy
Method Flame LLC may modify this Returns and Refunds Policy at any time. Updates will become effective upon publication on neruli.com.
12. Contact
Method Flame LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States
Email: sergio@methodflame.com
Phone: +34 635 395 495